Refund Policy

Lunaria & Co. LLC. takes care of packing your order with the greatest possible care so that it arrives at your doorstep in perfect conditions. We understand that accidents happen so let us know if your product arrives damaged, unsealed, or if your order is incorrect.

To be eligible for an exchange, you must send a picture of your package and your order number. You will also need the receipt or proof of purchase. Unfortunately, our current policy does not allow money returns.

To start an exchange, you can contact us at exchange@lunariabeautyshop.com. If your exchange is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Last updated: April 16, 2022.